1. Return Eligibility

We want you to be satisfied with every purchase. However, if for any reason you are not completely happy with your plastic pots or other items, we accept returns under the following conditions:

• Damaged or Defective Items: If you receive damaged or defective plastic pots, please contact us within 7 days of receiving your order to initiate a return or exchange.

• Incorrect Items: If we mistakenly ship the wrong product, we will arrange for a return or exchange at no extra cost to you.

• Unused & Unopened Products: We accept returns of unused and unopened products within 30 days of purchase.

Note: Custom-made plastic pots are not eligible for return unless they arrive damaged or defective.

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2. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at [insert contact email] with your order number and the reason for your return.

2. Return Authorization: Once we confirm the return eligibility, we will provide you with return instructions and an authorization number.

3. Pack the Product: Carefully pack the item(s) in their original packaging (if available). Include all accessories, parts, and paperwork.

4. Ship the Return: Send the package to the address provided by our customer service team. Ensure you use a trackable shipping method.

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3. Refunds & Replacements

After we receive your returned item, we will process your request within 7–10 business days. You have the option to:

• Refund: A full refund will be issued to your original payment method, excluding any shipping charges.

• Replacement: If you prefer a replacement for your defective or incorrect item, we will ship the new product to you at no additional cost.

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4. Non-Returnable Items

The following items are not eligible for return:

• Custom-made plastic pots (unless defective).

• Used products that have been opened or altered.

• Clearance or final sale items.

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5. Return Shipping Costs

Customers are responsible for return shipping costs, except in the following situations:

• If the return is due to a defective product or an error on our part.

• If we offer a pre-paid return label in specific cases (e.g., for defective or incorrect items).

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6. Exchange Policy

Exchanges are available for damaged, defective, or incorrect items. Please contact our customer service team for assistance.